CITY OF OAK RIDGE

OAK RIDGE, TENNESSEE

RULES AND REGULATIONS

GOVERNING

ELECTRIC POWER DISTRIBUTION

1 General Provisions

1.1 SCOPE

These rules and regulations and the regularly established rate schedules are a part of all contracts for receiving electric service from the City of Oak Ridge, hereinafter referred to as “Distributor,” and apply to all service received, whether the service is based upon contract, agreement, signed application, or otherwise.

1.2 REVISIONS

These rules and regulations may be revised, amended, supplemented, or otherwise changed from time to time. Such changes, when effective, shall have the same force as the present rules and regulations.

1.3 SEPARABILITY

If any clause, sentence, paragraph, section or part of these rules and regulations or rate schedules shall be declared invalid or unconstitutional, it shall not affect the validity of the remaining parts of these rules and regulations or rate schedules.

1.4 CONFLICT

In case of conflict between any provision of any rate schedule and these Rules and Regulations, the rate schedule shall apply.

1.5 POSTING AND FILING

A copy of these Rules and Regulations together with copies of the Distributor’s Schedule of Rates and Charges shall be kept open to inspection at the office of the Distributor.

2 Obtaining Electric Service

2.1 Applying for Service

2.1.1 APPLICATION FOR SERVICE

Prospective customers over eighteen (18) years of age, desiring electric service, shall make a formal request for service and may be required to complete an application for service and/or the Distributor’s form of contract before service is supplied but, in the absence of a completed application or contract, the use of electricity shall bind the customer by the terms of Distributor’s standard form of application for service. The completion of an application for service shall not obligate the Distributor to furnish the service for which application has been made. A prospective customer under eighteen (18) years of age may apply for electric service with a letter from a co-signee (who qualifies as a valid customer under this section of the Rules and Regulations) guaranteeing payment for said utility service. Utility service shall not be supplied to or benefit any prospective customer if that person has any outstanding and unpaid utility charges or installments arising from prior utility service to this prospective customer. The Distributor shall, in the event service is not furnished, refund to the customer any deposits or fees accepted by Distributor in contemplation of the furnishing of such service.

2.1.2 REQUEST FOR SERVICE:

Any request for service shall include the following information:

A) The name of the applicant;

B) The service address to be supplied electric service and the billing address if different from the service address;

C) The prior residential address of a prospective residential customer;

D) The desired date for commencement of electric service;

E) Name and address of employer if applicable;

F) Valid identification for the sole purpose of establishing the identity of the prospective customer; and

G) Indication as to whether the applicant or other person(s) will be directly utilizing the service at the service address or the service is to the benefit of a third party.

2.2 Connection Charges

Whenever a connection order is issued for the connection of a service, an order for service to a new customer, or service is transferred from one customer’s name to another, or service that has been discontinued is reinstated, the Distributor shall charge a nonrefundable connection charge specified in the Distributor’s fee schedule to cover the expense of this connection. When more than one utility service is involved in single connection order, not more than one charge will be made

2.3 Deposits

2.3.1 Residential

a) Deposits may be required based on past payment history. In cases of hardship of residential customers, distributor may accept installment payments of deposits. All deposits greater than one month’s average bill and retained longer than 6 months shall earn interest at a rate to be specified by TVA from time to time after consultation with distributors and others, Such earned interest shall be paid, or credited against power bills at least annually.

b) Amount of deposit for residential customers shall be stipulated in the Distributor’s fee schedule.

2.3.2 Commercial and Industrial

a) All commercial and Industrial Commercial customers shall provide a deposit in the amount equal to two month’s average bill (estimated) either as a cash deposit, approved surety bond, letter of credit or any other form of deposit accepted by the Distributor.

b) Deposits will not be required from customer who, through participation in an approved program, release the Distributor from liability for the wholesale portion of the power consumed.

2.3.3 Refund of Deposits

Upon termination of service, the deposit may be applied by the Distributor against any obligation of the customer to the Distributor. Any part of the deposit, not so applied, will be refunded to the customer.

2.4 Customer Aide to Construction

Provision of electric power distribution facilities is generally provided under the rate base. Under the conditions below, however, additional contribution by the Customer may be required.

2.4.1 Unusual System Demands

In special cases where a customer requests service that requires special facilities, extensions into areas where electric power is not available, or significant additions to the electrical infrastructure which necessitate a substantial investment by the Distributor and the anticipated net revenue from the regular power bill will not, in the Distributor’s opinion, fairly support system operation and the investment required to be made by Distributor to serve the customer, the Distributor may require the customer to contribute to the construction through either:

a) a minimum bill contract to support the investment required or,

b) customer installation of some portion of the facilities, or

c) a contribution toward the cost of installation.

Customer contributions may or may not be refundable, based upon the length of the contract term and/or the relationship of cost of the additional facilities to the annual gross revenue from the customer.

2.4.2 UNDERGROUND SERVICE

Customers desiring underground service lines from Distributor’s overhead system must make construction contributions that include trenching, the installation of all conduit, vaults, commercial transformer pads and other such equipment. Specifications and terms for such construction will be furnished by Distributor on request.

2.4.3 NON-STANDARD SERVICE

Customer shall pay the cost of any special installation necessary to meet his peculiar requirements for service at other than standard voltages, for duplicate feeds (including the cost of circuitry and the cost of substation reserve capacity) or for the supply of closer voltage regulations than required by standard practice.

2.4.4 FAILURE TO TAKE SERVICE

If for any reason the customer, after signing a contract or application for electric service does not take service, the customer shall reimburse Distributor for the cost incurred by Distributor to provide service.

2.5 Temporary Service and Charges for Temporary Service

Customers requesting electric service on a temporary basis may be required to pay all costs, as determined by the Distributor, for connection and disconnection incidental to the supplying and removing of service in addition to the regular charge for electricity used. This rule includes but not limited to circuses, carnivals, fairs, temporary construction, and the like requirements. Standard fees for various types of temporary services, as well as the temporary service policy are is available at Distributor’s principal offices.

3 Conditions of Distributor Supplied Power

3.1 AVAILABLE VOLTAGES

The voltages available to from the Distributor affected both by the load required and by the location of the customer. Generally, the Distributor will endeavor to make the following voltage/phase combinations available:

Overhead Area:

120/ 240 volt 1 phase 3 wire 0 to 150 KW

208Y/120 volt 3 phase 4 wire 20-1500 KW

480Y/277 volt 3 phase 4 wire 20-1500 KW

240 volt 3 wire Delta 20-1500 KW

480 volt 3 wire Delta (Existing Only) 20-1500 KW

13,200 Y/7620 volt 3 phase 4 wire 500-1500 KW

69,000 volt 3 wire Wye 1000-1500 KW

Note: Underground service drops and pad mounted transformers may be required for some loads even in overhead areas.

Underground Area:

120/ 240 volt 1 phase 3 wire 0 to 150 KW

208Y/120 volt 3 phase 4 wire 20-1500 KW

480Y/277 volt 3 phase 4 wire 20-1500 KW

13,200 Y/7620 volt 3 phase 4 wire 500-1500 KW

Voltages indicated are nominal and do not reflect the exact voltage supplied. Additional voltages, or voltages at load levels other than indicated will be supplied when possible, but may require contribution on the part of the customer.

3.2 INTERRUPTION OF SERVICE

3.2.1 Consistency of Service

The Distributor will endeavor to furnish continuous electric service and to maintain reasonable constant voltage, but the Distributor cannot and does not guarantee to the customer any fixed voltage or continuous service. The Distributor shall not be liable for any damages for any interruption or disturbances of service whatsoever.

3.2.2 System Maintenance and Repair

In connection with the operation, maintenance, repair and extension of the Distributor’s electric system, the electric supply may be shut off without notice when necessary or desirable, and each customer should be prepared for such emergencies. The Distributor shall not be held liable for any damages from such interruption of service or for damages from the resumption of service without notice after such interruption.

3.3 Loss oF Phase, VOLTAGE OR CURRENT FLUCTUATIONS

The Distributor shall not be liable for personal injuries or for any damage to a customer’s equipment or property which may be caused by high voltage, by low voltage, loss of one or more phases in a multiphase system or by fluctuations in voltage or current on the Distributor’s lines. The Customer shall be responsible for protecting his service from current and voltage fluctuations by installing fuses, circuit breakers, loss of phase protection relays, and other standard protective devices.

3.4 RESTRICTIONS ON USE OF ELECTRICITY

In the event of an emergency or other condition causing a shortage in the amount of electricity for Distributor to meet the demand on its system, Distributor may, by an allocation method deemed equitable by Distributor, fix the amount of electricity to be made available for use by customer and/or may otherwise restrict the time during which customer may make use of electricity and the uses which customer may make of electricity. If such actions become necessary, customer may request a variance because of unusual circumstances including matters adversely affecting the public health, safety, and welfare.

If customer fails to comply with such allocation or restriction, Distributor may take such remedial actions as it deems appropriate under the circumstances including temporarily disconnecting electric service and charging additional amounts because of excess use of electricity. The provisions of the section entitled “Interruption of Service” of this Schedule of Rules and Regulations are applicable to any such allocation or restriction.

3.5 DISCONTINUANCE OF SERVICE BY DISTRIBUTOR

3.5.1 Violation of Rules

Distributor may refuse to connect or may discontinue service for a violation of any of its Rules and Regulations, or for violation of any of the provisions of the Schedule of Rates and Charges, or of the application of customer or contract with customer.

3.5.2 Interference with the Electric System

Distributor may immediately disconnect and refuse to reconnect any service where evidence exists that the customer’s load is interfering with the normal operation of the electric system from factors including, but not limited to harmonics, flicker, load factor or excessive demand.

3.5.3 Theft of Electricity

Distributor may discontinue service to customer for the theft of current or the appearance of current theft devices on the premises of the customer.

3.5.4 Inadvertent Provision of Service.

If the Distributor should inadvertently or by mistake begin to render service to an applicant to whom the Distributor has good and valid reason for refusing to render such service, the Distributor shall have the right to discontinue such service at any time after service is begun, even though such customer does nothing to justify the discontinuance of service during the time such service is being rendered.

3.5.5 No Release of Obligation

The discontinuance of service by Distributor for any cause as stated in this rule does not release the customer from his obligation to Distributor for the payment of minimum bill as specified in customer’s application for service or other provisions of any contract between the customer and the Distributor.

3.6 DISTRIBUTOR’S LIABILITY FOR FAILURE TO CUT OFF SERVICE

Distributor shall not be liable for any loss or damage resulting from failure to cut off service after proper notification. Customer shall rely exclusively on privately owned disconnect switches rather than on the Distributor’s cutting off of service.

3.7 Metering of Electric Use

3.7.1 METER INSTALLATIONS

The Distributor will install and maintain adequate metering facilities to measure the electric power used in accordance with the appropriate rate schedule. All meters, bases, connection boxes, and devices supplied by the Distributor remain its property and will be sealed by the Distributor for the proper protection of its metering equipment. Meters installed shall be readily accessible to the Distributor’s representatives for meter reading, testing, and maintenance and shall not be enclosed in areas where free and open access is not available.. Meters will not be located where they may be subject to damage or severe vibrations. Meters will not be located less than four (4) feet or more than six (6) feet from the ground.

3.7.2 Meter Tampering

No one shall do anything, which will in any way interfere with or prevent the proper registration of a meter. No one shall tamper with or work on an electric meter without the written permission of the Distributor. No one shall install any wires or other devices, which will cause electricity to pass through or around a meter without the passage of such electricity being registered fully by the meter.

3.7.3 Meter Seals

Except as provided in this paragraph, no one shall tamper with or remove an electric meter seal except for employees of the Distributor. Where seals are found to be open or cut, the Distributor shall conduct an evaluation of the meter installation for safety reasons, and investigate for possible theft of electric power. The customer shall be charged a fee for these inspections as specified in the distributor’s rate schedule. Exception: under certain conditions, the Distributor may grant a properly licensed electrician permission to remove a meter seal for the purpose of making electrical repairs.

3.7.4 METER TESTS

The Distributor will at its own expense make periodic tests and inspections of its meters to maintain a high standard of accuracy. The Distributor will make additional test or inspections of its meters at the request of the customer. If test made at customer’s request show that the meter is accurate within two percent (2%), slow or fast, no adjustment will be made in the customer’s bill and a testing charge established in the Distributor’s fee schedule will be made to the customer. In case the test shows the meter to be in excess of two percent (2%), slow or fast, an adjustment may be made in the customer’s bill for a period of not over thirty (30) days prior to the date of the test, and the cost of making the test shall be borne by the Distributor. (Ord. No. 29-82, 9/7/82)

4 Customer Responsibilities and Obligations

4.1 CUSTOMER’S RESPONSIBILITY FOR VIOLATIONS OF RULES AND REGULATIONS

Where the Distributor furnishes electric service to a customer, such customer shall be responsible to the Distributor for all violations of the Rules and Regulations and Rate Schedules of the Distributor, which violations occur on the premises served or in connection with such service. Personal participation by the customer in any such violations shall not be necessary to impose such personal responsibility on the customer.

4.2 POINT OF DELIVERY

The point of delivery is the point, as designated by Distributor, on customer’s premises where current is to be delivered to building or premises. Normally, for commercial and residential overhead installations, the point of delivery is the weatherhead. For residential underground, the point of delivery is normally the meter base (except for downrun conduit), for commercial or multifamily underground, the point of delivery is the normally secondary terminal of the transformer. Where voltage is delivered at a primary voltage, the point of delivery is the meter point. All wiring and equipment beyond this point of delivery shall be maintained by the customer, unless such maintenance is the responsibility of the owner of the premises occupied by the customer.

4.3 NOTICE OF TROUBLE

Customer shall notify the Distributor immediately should the service be unsatisfactory for any reason, or should there be defect, trouble, or accident affecting the supply of electricity.

4.4 CUSTOMER’S WIRING

All wiring of customer, or of the owner of the premises occupied by the customer, must conform to Distributor’s requirements and accepted modern standards as exemplified by the requirements of the National Electrical Safety Code and the National Electric Code. Distributor shall have the right, but shall not be obligated, to inspect any installation before electricity is introduced or at any later time, and reserves the right to reject any wiring or appliances not in accordance with Distributor’s standards and to discontinue service to customer until such deficiency has been corrected. Inspection or failure to inspect or failure to reject after inspection shall not render Distributor liable or responsible for any loss or damage resulting from defects in the installation, wiring, or appliances, or from violation of Distributor’s rules, or from accidents which may occur upon customer’s premises.

The Distributor will discontinue service immediately to any premises which, in the sole opinion of the Distributor, is unsafe or unsuitable for service delivery.

4.5 POWER FACTOR

Each commercial and industrial customer is required to maintain a minimum power factor of at least eighty-five percent (85%) but not more than one hundred percent (100%)and to provide at his expense such devices as are necessary to provide such a power factor. Power factors of commercial or industrial customers may be monitored either through periodic checks of constant metering. After Distributor makes an initial determination of a power factor problem, a period of ninety (90) days will be allowed for installation of capacitors or other devices to correct for power factors. After such period, the customer shall pay charges for power factors as specified in the rate structure.

4.6 UNBALANCED LOADS

Every precaution shall be taken by the customer to maintain load balance on customer’s single and three phase circuits. No load will be allowed on the Distributor’s service conductors, which will create a seriously unbalanced condition.

4.7 Notice of ADDITIONAL LOAD

The service connection, transformers, meters, and equipment supplied by Distributor for each customer have definite capacity, and no addition to the equipment or load connected thereto will be allowed except by consent of Distributor. Failure to give notice of additions or changes in load, and to obtain Distributor’s consent for same, shall render customer liable for any damage to any Distributor’s lines or equipment caused by the additional or

4.8 Effect on the Electric System

Electric service must not be used in such a manner as to cause unusual fluctuations or disturbances to Distributor’s system. Distributor may require customer, at his own expense, to install suitable apparatus, which will reasonably limit such fluctuations.

4.9 UNAUTHORIZED USE OR INTERFERENCE WITH ELECTRIC SUPPLY

No person shall operate any of the Distributor’s switches or equipment without permission or authority from the Distributor.

4.10 ACCESS TO CUSTOMER’S PREMISES

The Distributor’s identified representatives and employees shall be granted access to customer’s premises at all reasonable times for the purpose of reading meters, for testing, inspecting, repairing and replacing all equipment belonging to the Distributor and for inspecting customer’s wiring, appliances and premises in order to determine whether or not the customer is complying with the Distributor’s rules and regulations. Provision of appropriate real estate rights at no cost to the Distributor for the installation and operation of electrical lines to the customer is considered a condition of service.

4.11 CUSTOMER’S RESPONSIBILITY FOR DISTRIBUTOR’S PROPERTY

Customer, or owner of the premises occupied by customer, shall provide a space for the exercise proper care to protect the property of the Distributor on the premises; and in the event of loss or damage to the Distributor’s property arising from neglect of customer to care for same, the cost of necessary repairs or replacements, as determined by the Distributor, shall be paid by the customer.

4.12 STANDBY AND RESALE SERVICE

All purchased electricity (other than emergency or standby service) used on the premises of the customer shall be supplied exclusively by the Distributor and the customer shall not directly or indirectly sell (or otherwise charge) or otherwise dispose of the electric energy or any part thereof.

5 Electric Rates and Billing

5.1 RATES AND CHANGES

All electricity furnished by the Distributor shall be charged for at the applicable rate in effect at the time. The Distributor shall not be obligated to consider a request for an adjustment of any bill unless, within ninety (90) days after the questioned bill is paid, the customer files with the Distributor a written objection to said bill specifying the basis for desired adjustment.

5.2 BILLING ADJUSTED TO STANDARD PERIODS

The demand charges and the blocks in the energy charges set forth in the rate schedules are based on billing periods of approximately one month. In case of the first billing of new accounts (temporary service and seasonal customers excepted) where the period covered by the billing involves fractions of a month, the demand charges and the blocks of the energy charge will be adjusted to a basis proportionate with the period of time during which service is extended.

5.3 BILLINGS

The Distributor elects a standard net payment period for residential customers of fifteen (15) days, and for other classes of service ten (10) days, after the date of the bill.

The Distributor established for any class of service a late payment charge of five percent (5%) for any portion of bill not paid after the net payment period. Should the final date of payment of bill at the net rate fall on a Sunday or holiday, the business day next following the final date will be the last day to obtain the net rate. Remittance of net rate payment received by mail after the time limit for payment of said net rate will be accepted by the Distributor if the incoming envelope bears the United States Post Office date stamp of the final date for payment of the net amount or any date prior thereto.

Failure to receive bill shall not release customer from payment obligation, nor extend the discount date. No customer shall be entitled to pay any bill at the net rate while such customer is delinquent in the payment of any obligation in connection with electric service owed the Distributor by such customer.

If a meter fails to register, or if a meter is removed to be tested or repaired, or if electricity is received other than through a meter, the Distributor reserves the right to render an estimated bill based on the best information available.

5.4 UTILITY BILL

A residential utility bill shall be mailed monthly to every residential customer for utility service supplied during the time period shown on the utility bill. Each utility bill shall contain the following information:

1. The time period and number of days of utility service covered by the utility bill;

2. The utility charge and/or installment due;

3. The date of the utility bill;

4. The date when complete payment is due at the utility, which shall be at least fifteen (15) days from the date of the utility bill;

5. An indication if the utility bill is based on actual or estimated measurement of the amount of utility service supplied;

6. Notice that residential customers may call the business office, whose telephone number shall be listed on the utility bill, in order to:

Dispute the amount of the utility charge and/or installment;

Request the establishment of a deferred payment and execute same in writing;

Avoid the termination of utility service for nonpayment of the amount(s) shown on the utility bill;

Request the restoration of utility service.

5.5 RESIDENTIAL CUSTOMER INFORMATION

The Distributor shall provide information on the following upon request:

1. The availability and operation of deferred payment plan;

2. The procedure to dispute a utility charge and/or an installment;

3. The procedure to avoid termination of utility service due to nonpayment of utility charges and/or installments;

4. The procedure for tenants to avoid termination of utility service due to their landlord’s nonpayment of utility charges and/or installments; and

5. The procedure to obtain reinstatement of utility service.

6 Residential Customer Disputes

6.1 General Applicability

At anytime prior to date of termination of utility service for nonpayment of the amount(s) shown on a utility bill, a notice of rejection or a notice of termination, a residential customer may dispute the correctness of all or part of the amount(s) shown in accordance with the provisions of this standard. A residential customer shall not be entitled to dispute the correctness of all or part of the amount(s) if all or part of the amount(s) was (were) the subject of a previous dispute.

6.2 Dispute Procedure

The City has developed a process for customer disputes and the stipulations are outlined in the Business Office Operation Procedures and Policies.

7 RESIDENTIAL RENTAL PROPERTY

7.1 General

A residential customer who is the owner of residential rental property housing one or more tenants who are not residential customers of the Distributor for utility service to the dwelling in which such tenant is housed, shall provide the following when requesting termination of utility service to such dwelling:

1) Name of all tenants residing in such dwelling where service is to be terminated; and

2) Mailing address of all such tenants.

7.2 Notice By Property Owner

The residential customer shall in addition thereto give such tenants written notice that utility service is to be terminated for the dwelling in which said tenants reside.

7.3 Notice by Distributor

The notice shall include the date such service is to be terminated. Provisions hereafter requiring the Distributor to notify the tenants of such dwelling shall not relieve the residential customer from giving notice herein required.

Upon notification from a landlord of residential rental property that tenants are occupying rental units at the service address for which service termination is requested, the Distributor will delay termination of utility service for three (3) days and serve notice to the tenant(s) by posting a notice on the premise in a conspicuous location.

The notice shall include the following:

1) Landlords name, address, and telephone number;

2) Address of utility service that is to be terminated;

3) Date of utility service(s) disconnection;

4) Advisement to the tenant(s) on what procedures are necessary to avoid termination of utility service(s); and

5) The Distributor’s office location, hours of operation, and telephone number.

8 DEFERRED PAYMENT PLAN

The City has developed a process for customer’s to make a deferred payment plan and the stipulations are outlined in the Business Office Operation Procedures and Policies.

9 SERVICE TERMINATION PROCEDURE FOR NON-PAYMENT

The provision of this section shall govern all terminations of utility service for nonpayment of utility charges and/or installments.

9.1 Termination Notice Required

If by the payment date shown on a utility bill or a deferred payment plan, the Distributor has not received complete payment of the amount(s) shown on the bill or the payment plan, the Distributor shall mail to, or personally serve upon the customer a notice of termination at least five (5) days after the payment date.

9.1.1 The notice Contents

1. The date of the notice of termination.

2. The amount to be paid.

3. The date of termination, which shall be at least five (5) days from the date of the notice of termination.

4. Notice that unless the Distributor receives complete payment of the amount shown prior to the date of termination, utility service shall be terminated under item seven (7) of this section.

5. Notice that in lieu of paying the amount shown, an eligible residential customer, prior to the date of termination, may request the establishment of a deferred payment plan.

6. Notice that in lieu of paying the entire amount shown a residential customer, prior to the date of termination, may notify the utility that he disputed the correctness of all or part of the amount shown, if all or part of the amount shown was not the subject of a previous dispute under section 24.

9.1.2 Customer Response to Notice

If the Distributor receives payment of the entire amount shown on the notice of termination prior to the date of termination, such payment shall be considered a timely and complete payment for purposes of this standard

The Distributor shall terminate utility service to the residential customer on the date of termination if, prior to the date of termination:

The Distributor has not received complete payment of the amount shown on the notice of termination;

The residential customer has not requested the establishment of a deferred payment plan; and

The residential customer has not notified the Distributor that he/she disputes the correctness of all or part of the amount shown on the notice of termination.

9.2 LIMITATION ON TERMINATION OF UTILITY SERVICE

The Distributor shall terminate utility service for nonpayment of utility charges and/or installments only during the hours of 8:00 a.m. to 4:00 p.m., Monday through Thursday. No terminations for nonpayments shall be permitted on a legal holiday or on the day before a legal holiday as declared by the Distributor.

Service may not be terminated for non-payment of a bill except after affording the affected customer due process. Reasonable prior written notice shall be given before termination for non-payment.

9.3 REINSTATEMENT OF UTILITY SERVICES

In the event of termination of utility service in accordance with the provisions of this standard, the Distributor shall reinstate utility service to the residential customer within twenty-four (24) hours of the utility’s receipt of the complete payment of the amount whose nonpayment prompted the termination along with such fees as are specified below for reconnection.. Such payment shall not be considered a timely payment for purposes of this standard.

10 Reconnection of Electric Power

10.1 RECONNECTION CHARGE (NONPAYMENT ACCOUNTS)

Whenever service has been discontinued by Distributor as provided previously, a service charge specified in the Distributor’s fee schedule will be assessed and collected in addition to any delinquent balance due before service is restored to the customer. When Distributor makes a call to disconnect service and if for any reason does not disconnect service, a charge specified in the Distributor’s fee schedule will be made. Different charges will be established for residential and commercial accounts and higher charges will be established and collected when connections and reconnections are performed after normal hours or when special circumstances warrant. The Distributor shall have the authority to waive this connection charge in any case where such waiver is to the best interest of the Distributor.

10.2 CONNECTION AND RECONNECTION CHARGES

Whenever a customer requests that power be disconnected for routine maintenance or scheduled work, the Distributor will provide such services when practical during normal business hours for no charge. Such work done after the distributor’s normal operating hours, or scheduled in such a way that they are nor completed in normal operating hours will only be conducted at the full cost of the requesting party; providing however, that there shall be no charge in the event of connection in relation to emergency disconnections and connections.

11 TERMINATION OF SERVICE BY CUSTOMER

Customers who have fulfilled their contract term and wish to discontinue service must give Distributor at least ten (10) days written notice to that effect, unless their contract specifies otherwise. Notice to discontinue service prior to expiration of contract term will not relieve customer from any minimum or guaranteed payment under contract or applicable rate schedule.

12 INFORMATION TO CUSTOMERS

Distributor shall reasonably inform customers about rates and services practice policies by making such information available upon application for service and at any other time upon request.

Distributor, as it determines appropriate, shall utilize channels such as mail, annual report, newspaper, radio, public meetings and agendas thereto and utility bill to inform customers about rates and service policies.

Distributor, on request by the customer of record, shall provide a statement of the monthly consumption for the prior twelve (12) months if it is reasonably ascertainable. A non-customer requesting a statement of a particular account shall be required to pay the cost incurred by the Distributor to provide the statement, as established in the fee structure.

13 CITY MANAGER AUTHORIZED TO EXECUTE POWER CONTRACTS

A written contract between the Distributor and Customer shall be required in all instances where a customer’s demand for electric power exceeds fifty (50) kilowatts. The City Manager or his specifically authorized representative shall be authorized to enter into and execute such contracts on behalf of the Distributor. The provisions of such contract shall be in accordance with these rules and regulations, applicable rate schedules, and all actions of Council regarding the provision of electrical power and service.